When there are any difficulties or problems during the shipping process, your box might get sent back to SnackPilot. This happens for example if the address is incorrect or incomplete, the package is damaged during the shipping or you did not pick up the box at the pick-up point, if this applies to you.
Please reach out to support@snackpilot.com and let us know that your box was returned. We will make sure to send you a new box.