SnackPilot

Coming from EuropeCrate? 🚀

• What about new subscriptions and orders? 🍭
• What is happening with existing EuropeCrate subscriptions and orders? 📦

About SnackPilot and our Snack-Boxes 📦

• What is the SnackBox?

Current Information ℹ️

• Everything about the 2025 Advent Calendars 🎄✨
• Everything about the Labubu (free bonus) promotion 🧸✨
• Everything about the current boxes 📦🍬

Order 🛒

• How can I acess the Flyer in my preferred language?
• When will my order usually arrive?
• Once I have bought a subscription, can I change the box type later on?
• The content of my box is damaged or broken
• I would like to cancel my monthly box with SnackPilot

Delivery and Shipping 📦

• Where does SnackPilot ship to?
• I want to change my shipping address
• How to track my box?
• My tracking number has not updated in a few days
• My box was returned.
• When will my box be delivered?

Customer Account 🔒

• How can I create a customer account?
• I am unable to log into my customer account
• I've used a discount. Why do you charge again?
• Is there a cancellation deadline?

Payment 💰

• Why was the latest charge unsuccessful?
• I want to update my payment information

Other Questions ❔

• How can I unsubscribe from the newsletter?
• I am a blogger/influencer and would like to collaborate with SnackPilot