Maria
- Total activity 22
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Activity overview
Latest activity by Maria-
Maria created an article,
My box was returned.
When there are any difficulties or problems during the shipping process, your box might get sent back to SnackPilot. This happens for example if the address is incorrect or incomplete, the packag...
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Maria created an article,
How can I acess the Flyer in my preferred language?
Since we have customers all over Europe, it is unfortunately not possible for us to offer a paper flyer for each separate language. This would require advanced logistic processes that we cannot off...
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Maria created an article,
Why was the latest charge unsuccessful?
If you have received an email stating that your payment was unsuccessful, there are several possible reasons for this: Possible solutions for Paypal payments-You can try to manually add money to yo...
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Maria created an article,
My tracking number has not updated in a few days
The tracking status is stuck in the first placeFirst of all, please make sure you have selected the correct shipping company. If you have any questions on this, please refer to this article.If the ...
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Maria created an article,
Where does Snackpilot ship to?
We ship to all countries of the EU, besides Germany and Austria, mostly with DHL. Additionally, we ship to the UK with Asendia.
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Maria created an article,
Once I have bought a subscription, can I change the box type later on?
Yes, you can change your box type. In order to change your current subscription box, you may contact our customer support: support@snackpilot.com Our team will help you!
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Maria created an article,
How can I unsubscribe from the newsletter?
If you do not wish to receive our newsletter anymore, please select "Unsubscribe" at the very bottom of any newsletter email from us. You will be forwarded to a confirmation page. After confirming ...
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Maria created an article,
I want to change my shipping address
In order to change your shipping address, please log into your customer account Changing the shipping address for a specific orderIf you only want to update your address in one of your subscription...
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Maria created an article,
I am unable to log into my customer account
If you are unable to log into your account, this usually means that the account has not yet been created. Please refer to this article to create a new customer account. In case you already have an ...
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Maria created an article,
How can I create a customer account?
You can create a new customer account on our Snackpilot website under "Register". In case you have already placed an order, please make sure to use the same email for this account as you have used ...
